Refund & Cancellation Policy

Cancellations

You can leave the checkout before completing payment and no order will be charged. Once payment is successful and the personalized plan has been unlocked or downloaded, the order cannot normally be cancelled because the digital service has already been delivered.

When a refund may be approved

• You were charged more than once for the same order.
• Payment was successful, but the plan was not unlocked or downloadable and we could not resolve the issue within 3 business days.
• An incorrect charge is confirmed after reviewing your payment details.

When a refund is not available

• You changed your mind after the plan was unlocked or downloaded.
• You entered incorrect information and received a plan based on those details.
• You did not achieve a particular fitness, weight or health outcome.
• The request is based on personal preference rather than a technical or payment failure.

How to request a refund

Email workfitplanner@gmail.com within 7 days of payment. Include your name, email, mobile number, Cashfree order or payment ID, payment date, reason for the request and relevant screenshots. Do not send card details, a CVV, UPI PIN or OTP.

Refund processing time

Approved refunds will be initiated to the original payment method. They are generally processed within 5–7 business days after approval, but your bank or payment provider may take additional time to show the credit.

Payment disputes

If you believe a payment was unauthorized, contact your bank or payment provider immediately and also notify us with the payment reference so we can review the transaction.